Joseph Lodato came to CDS Monarch a little over five years ago to take on the position of Medicaid Service Coordinator (MSC). In this position, Joe is responsible for maintaining clear communication and correspondence between individuals, family members, advocates, and staff. It is necessary for him to maintain accurate records about the individuals on his caseload and keep ISPs updated, as well as  provide excellent customer service to everyone he interacts with.

"I love working at CDS Monarch. I am able to make a difference. Helping people and supporting individuals to pursue their life dreams and goals is the most rewarding feeling," shared Joe.

"Joe jumps into any tasks asked of him. He is very thorough and he doesn't give up until the individuals and families have the supports and services they need," comments Shannon Jung, MSC Program Mananger. "He is always offering assistance and guidance to his peers. He truly wants every person he works with to succeed and flourish to their fullest. He is also a great listener and has a very calm demeanor, which the individuals seem to really appreciate. He is an asset to the department, the agency and to the families."

"I have been impressed with Joe's work ethic, since he began in the position. Joe has great attention to detail, and stays on top of providing updates regarding situations that may come up with the individuals he is assigned to," stated Katie Connell, QA Investigator. "Joe has always kept me up-to-date each time he has contact with an individual, and any updates are thorough and written in a very professional manner."

Joe's own advice for fellow staff at CDS Monarch is "no matter what the situation is, stay calm, think slow, then act."

In his free time Joe enjoys looking for new things to learn, to keep his mind active, and to continue improving himself. Most recently, Joe has been teaching himself Spanish. He practices a few hours a day, and his goal is to become fluent.

Thank you, Joe, for going above and beyond to provide support for the individuals, and for being a reliable, compassionate member of the team!

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"Staff Highlight: Joe Lodato"

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